Terms and Conditions
YOUR CONTRACT — PLEASE READ THIS CAREFULLY BEFORE YOU BOOK
These booking terms and conditions govern all bookings that you make with Aussienet Travel. Please read them carefully as they set out our respective rights and obligations. In these booking conditions references to "we" and "us" indicate Aussienet Travel (the Company) and references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site.
We act as an agent for and sell various travel related products as agent on behalf of, numerous transport, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. We can provide you with the copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.
Acceptance of Booking
We reserve the right to increase or decrease prices and to change any information on our website before a booking is made. You will be told the correct up to date price before you book.
Your Holiday Price
Changes in transportation costs, including the cost of fuel dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked.
Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charges at some airports.
We may receive fees, commissions, gifts, or financial incentives from third parties under this contract.
APPLICABLE TO ALL BOOKINGS
Booking Your Travel Arrangements
All services offered are subject to availability. When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking. It is your responsibility to ensure that any information which you give us is accurate and that information which is given to you by us or any of our suppliers is passed on to all members of your party.
When you make your booking you must pay the relevant deposit as specified at the time of booking. No contract will come into existence until we accept your booking and we receive either your deposit or full payment in cleared funds and issue you with a confirmation invoice, either on behalf of ourselves or the supplier in question. Please ensure that the names given are the same as in the relevant passport as penalties may apply for any changes.
Bookings made by telephone: If you make a booking by telephone you must provide us with all information which we require. You must also ensure that all information which you provide is accurate and that the credit or debit card you are using is your own or, subject to our agreement, if it is a third party's you have their express authorisation to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us. If we accept your booking, we shall debit payment from you and send you a confirmation invoice. From this point cancellation charges will apply: Please note that a telephone booking confirmation is as firmly confirmed as if it were made/confirmed in writing immediately. As soon as you receive the confirmation, please check the details carefully and inform us immediately if anything appears to be incorrect as it may not be possible to make changes later.
You must pay the balance by the due date shown on the confirmation invoice. Please note for some telephone bookings full payment may be required IMMEDIATELY i.e. before you receive the confirmation invoice. If this applies you will be advised when the booking is made. It is very important that you pay balances when due because failure to do so may lead to the cancellation of your holiday/flights and still leave you liable to pay cancellation charges. Where an extra "booking charge" applies this will have been advised at the time of booking. All credit/charge card payments are subject to a surcharge. All cheque payments require 7 days to clear. Until full payment has been received the price of your booking may increase as a result of fuel or other surcharges which may be imposed by suppliers. Please note we do not accept responsibility for cash sent by courier or post, even if sent by registered or recorded delivery post or any other special delivery.
Data Protection Policy
Passports, Visa and Health Requirements
You are responsible for checking all passport, visa and health requirements and ensuring your travel documents are in order. You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check the up-to-date position in good time before booking/departure. We accept no liability if you are refused entry onto the flight or into any country due to failure on your part to carry the correct passport, visa or other documents required by any airline, authority or country. You must have a passport which is valid for six months after your intended date of return. You must ensure you have correct visa and health entry requirements for all countries visited including countries you may just be transiting through. This includes all stops made by the aircraft even if you do not leave the aircraft or airport. If your passport is in its final year, you should check with the Embassy of the country you are visiting. For further information, contact the Passport Office. Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports.Australian Passport holders will require a Visa Waiver visit All other passport holders will need to check if they require a visa or visa waiver. Australian Passport holders will require a Visa Waiver for Canada, please visit http://www.cic.gc.ca/english/visit/apply-how.asp
Recommended inoculations for travel may change at any time and you should consult your doctor on current recommendations before you depart. It is your responsibility to ensure that you obtain the recommended inoculations, take all recommended medication and follow all medical advice in relation to your trip. For useful information, check immunization website at the Department of Health website www.health.gov.au Travel Health Information.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation to any fines or other losses which we incur as a result of your failure to comply with any passport, visa, immigration requirements or health formalities.
Special Requests and Medical Problems
If you have any special requests, please advise us at time of booking. Although we will endeavor to pass any such requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. If you have any medical problem or disability which may affect your arrangements, you must advise us in writing before booking giving full details. Regrettably, many overseas destinations do not have even basic facilities required by disabled travelers. If we feel unable to properly accommodate your particular needs, we must reserve the right to decline/cancel your booking, and charge any applicable cancellation charges.
Compliance with laws
It is also your responsibility to comply with the laws, customs, foreign exchange and the drug regulations of the countries visited. We and/or our representatives reserve the right to cancel your holiday at any time if in our reasonable opinion you are found to be behaving in a socially unacceptable manner or indulging in illegal activities, without any liability to you for any refund and legal claim.
To the extent permitted by law, neither Aussienet Holidays Pty Ltd, trading as Aussienet Travel accepts any liability in contract, tort or otherwise for any injury, damage, loos (including consequential loss), delay additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. Our liability will also be limited to the extent that any relevant international conventions, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, limit the amount of compensation which can be claimed for death, injury, or delay to passengers and loss, damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).
We will not pay you compensation and will not be held responsible, if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, civil strife, industrial dispute including air traffic control disputes, terrorist activity and its consequences, natural and nuclear disaster, fire or adverse weather conditions, epidemics and pandemics, unavoidable technical problems with transport. Closure or congestion of airports or ports and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure. You can check the current position of any country on the Smart Traveller website smarttraveller.gov.au/countries or phone 1300 555 135.
We strongly recommend that you purchase Travel Insurance. You may take the holiday insurance offered by us or arrange it independently. Insurance cover offered by credit card companies or reciprocal medical cover arrangements are often not comprehensive. Your insurance protection should include cover for cancellation, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal injury and accident, delay loss or damage to your personal effects. When arranging insurance from a source other then offered by as, you must provide us with details of the policy and sign an indemnity form on behalf of yourself and all members of your party absolving us and our overseas agents /representatives, of any liability for any costs that may arise which otherwise would have been met by the insurance claim. Provision of documentation for a policy not issued by us will incur fees.
Changes or Cancellation by You
Any amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you will have to pay an amendment fee per person which will be notified at the time of change as well as any applicable cancellation charges. In addition to these charges, the charges listed below will apply. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24 hours of the original notification.
Note: If, some, but not all members, cancel the holiday or part of it, additional charges may be payable by the remaining members.
Air Ticket Refund: Many airline tickets are paid for in full at the time of booking and in case of cancellation, unless otherwise stated, they are non-refundable, non-changeable and non-re-routable. In respect of any alteration to a ticket certain other special fare tickets, some suppliers (particularly airlines) may treat a name change as a cancellation and as such will not refund any monies. Otherwise a fee will be charged for the name change. Where an outbound portion of your flight coupon is not used the return sector will be automatically cancelled by the airline and no automatic right to a refund exists for such part used tickets. All other partly used tickets are normally non-refundable and cancellations made within 24 hours of departure are non-refundable. In addition, the charges listed below will apply.
Our Change and Cancellation Fees
Changes to Domestic/Trans-Tasman bookings will incur a fee of $20 per passenger per booking in addition to airline/supplier fees.
Changes to International bookings (excluding Trans-Tasman bookings) will incur a fee of $40 per passenger per booking in addition to airline/supplier fees.
Cancellations to Domestic/Trans-Tasman bookings will incur a fee of $30 per passenger per booking in addition to airline/supplier fees.
Cancellations to International bookings (excluding Trans-Tasman bookings) will incur a fee of $60 per passenger per booking in addition to airline/supplier fees.
Cruise Booking Changes the fee as specified by the cruise company applies
Cruise Booking Cancellations the fee as specified by the cruise company applies.
This contract is governed by the Australian Law, and any dispute arising between the parties is subject to the exclusive jurisdiction of the courts of Australia.